Shipping Policy
We ship from our warehouse in Toronto, Vancouver, etc.
Processing Time
Orders are processed within 24 – 48 hours (Monday – Friday, excluding holidays). You will receive a shipping confirmation with tracking number once your order has left our facility.
Delivery Time (Canada)
Local (Ontario): 1 – 3 business days
Other provinces: 3 – 5 business days
Remote areas may take longer; carriers determine extended delivery zones.
Delivery Time (USA)
5 – 7 business days (subject to customs clearance). Customers are responsible for any import duties or taxes.
Shipping Carriers
We use Canada Post, UPS, and FedEx, etc. The carrier is chosen based on your location and package size.
Free Shipping (Canada Only)
Free standard shipping on orders over a specified amount (before tax; the specific amount is subject to store announcement).
Excludes remote areas (a surcharge may apply).
Oversized/heavy items (e.g., massage tables, large equipment) are not eligible for free shipping; rates are calculated at checkout.
Order Tracking
A tracking link will be emailed to you as soon as your order ships.
Returns & Exchanges
Because acupuncture needles are sterile medical devices, we generally do not accept returns for reasons other than defects or shipping errors. This policy protects the safety of all practitioners.
We will accept returns/exchanges only in the following cases:
• Defective product – You receive needles with visible defects (e.g., damaged packaging, rust, bent tip). Contact us within 72 hours of delivery with photos. We will issue a prepaid shipping label and send a replacement or full store credit.
• Wrong item shipped – We made a mistake. We will cover return shipping and send the correct item
• Unopened, unused product – In rare cases, if you received the correct product but changed your mind, you may return it within 14 days of delivery unopened and in original packaging. A 15% restocking fee will apply. Shipping costs are non‑refundable.
Non‑returnable items (for safety or hygiene reasons):
• Opened or used needles
• Herbal products, creams, oils, lotions
• Clearance or final sale items
How to Request a Return
Email us at forestoneca@gmail.com with your order number, the item(s) you wish to return, and clear photos (for defect claims). Do not ship anything back without receiving a Return Authorization (RA) number.
Order Cancellation
You may cancel your order within 2 hours of placing it (before processing). After that, the order may have already been packed or shipped. Cancellations after shipment will be treated as a return (if eligible) and subject to restocking fees.
Missing or Damaged in Transit
If your package arrives damaged or items are missing, contact us within 72 hours of delivery with photos of the box and contents. We will file a claim with the carrier and arrange a resolution.
Contact for Shipping/Returns
Email: forestoneca@gmail.com
Phone: 416-367-3064