Products & Usage
Q1: Are Forestone needles sterile?
Yes. All Forestone acupuncture needles are sterilized by ethylene oxide (EO) and are single‑use only. Sterility is guaranteed unless the package is opened or damaged.
Q2: What certifications do Forestone needles have?
We hold Health Canada Medical Device Licence (MDL: 64910), Medical Device Establishment Licence (MDEL: 32925), CE 0197 (EU MDR), and MDSAP certification (covering Canada, USA, Brazil, Australia, and Japan).
Q3: What sizes are available?
We offer a range of gauges and lengths. Our current SKUs include 0.16×15mm, 0.20×30mm, 0.25×40mm, and cosmetic (fine) needles. More sizes will be added. Contact us for a full specification list.
Q4: Can I use Forestone needles for dry needling?
Yes. Many physiotherapists and chiropractors use our needles for dry needling. However, you must be licensed to perform dry needling in your jurisdiction. Forestone sells only to licensed practitioners.
Accounts & Orders
Q5: I am a licensed acupuncturist. How do I create an account?
Click “Register” on our website, fill in your details, and upload a copy of your professional license (or provide your license number). We will verify your credentials within 1 – 2 business days. Once approved, you can see all prices and place orders.
Q6: I am not a licensed practitioner. Can I buy from Forestone?
Forestone sells exclusively to licensed healthcare professionals (acupuncturists, physiotherapists, chiropractors, TCM doctors). If you are a patient, please ask your practitioner to order on your behalf.
Q7: What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover. All transactions are in Canadian dollars.
Q8: Do you offer wholesale / bulk discounts?
Yes. For clinic owners ordering in case quantities, please contact our sales team at forestoneca@gmail.com for a customized quote.
Shipping & Delivery
Q9: How long does shipping take within Canada?
Most orders arrive in 1 – 3 business days (Ontario) or 3 – 5 business days (other provinces). Remote areas may take longer.
Q10: Do you ship to the United States?
Yes. Delivery typically takes 5 – 7 business days. The customer is responsible for any customs duties or taxes.
Q11: Is free shipping available?
Free standard shipping within Canada on orders over a specified amount (before tax; the specific amount is subject to store announcement). Remote area surcharges may apply.
Q12: How can I track my order?
A tracking number will be emailed to you once your order ships. Use the link to check status with Canada Post, UPS, or FedEx, etc.
Returns & Refunds
Q13: Can I return acupuncture needles for a refund?
For safety reasons, sterile needles cannot be returned for a refund. However, if the product is defective or we shipped the wrong item, we will exchange it or issue store credit at no cost to you.
Q14: What if I receive a damaged or defective box?
Contact us within 72 hours of delivery with clear photos of the damage. We will arrange a replacement or credit.
Q15: Do you charge a restocking fee?
For unopened, non‑defective returns (very rare), a 15% restocking fee applies.
Account & Technical
Q16: I forgot my password. How do I reset it?
Click “Forgot Password” on the login page. A reset link will be sent to your registered email address.
Q17: Why can’t I see prices on some products?
Prices are hidden until you log in with an approved practitioner account. This is to comply with medical device regulations.
Still have questions?
Email us at forestoneca@gmail.com or call. Our team responds within one business day.
Everything you need to know about ordering, accounts, discounts, shipping, and more.